FAQ, warranty & documentation
Buying a Montecarlo means joining a network: original parts, manufacturer expertise and dealers across Canada.
Electrical, plumbing, cabinetry, trim: original Montecarlo parts shipped anywhere in Canada.
Owner manuals, up-to-date brochures, technical sheets and seasonal maintenance guides — always at hand.
Full manufacturer coverage: 3 years base, 5 years structure and 1 year on built-in appliances.
Our technicians guide you by phone or email: diagnostics, preventive care and seasonal procedures.
One request, three steps.
Send us your request by form, email or phone. We respond within 48 business hours.
Our technical team confirms the part or service needed and prepares the fastest solution.
Nation-wide shipping or an appointment at our Terrebonne factory for hands-on service by our artisans.
Need a part?
Order directly from the manufacturer: electrical, plumbing, cabinetry, trim. We ship anywhere in Canada and guide your installation.
Request partsManuals, warranties, guides.
Owner manuals, up-to-date brochures, warranty details and seasonal maintenance tips — all available for download.
Covered end to end.
The 3 and 5-year vehicle warranties (engine, transmission, structure) are provided directly by the chassis manufacturer — Ford or Dodge depending on the model. See their documentation for current terms.
Montecarlo's interior structure and cabinetry are covered for 2 years by Gala RV — a solid warranty on what we build in Terrebonne.
Stove, water heater, fridge, heating and inverter are covered for 2 years by their respective suppliers. Extensions available through your dealer.
For service, parts or maintenance, your official dealer VR Prestige is best placed to help.
