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PARTS & SERVICE

Services & Support

Buying a Montecarlo means joining a network: original parts, manufacturer expertise and dealers across Canada.

Contact us See models
24–48 h response to your request
Canada nationwide shipping
Terrebonne factory service
Gala RV assembly line in Terrebonne
01 Original parts

Electrical, plumbing, cabinetry, trim: original Montecarlo parts shipped anywhere in Canada.

02 Manuals & guides

Owner manuals, up-to-date brochures, technical sheets and seasonal maintenance guides — always at hand.

03 Warranties

Full manufacturer coverage: 3 years base, 5 years structure and 1 year on built-in appliances.

04 Advice & maintenance

Our technicians guide you by phone or email: diagnostics, preventive care and seasonal procedures.

HOW IT WORKS

One request, three steps.

STEP 01 Contact us

Send us your request by form, email or phone. We respond within 48 business hours.

STEP 02 Diagnosis

Our technical team confirms the part or service needed and prepares the fastest solution.

STEP 03 Repair or delivery

Nation-wide shipping or an appointment at our Terrebonne factory for hands-on service by our artisans.

ORIGINAL PARTS

Need a part?

Order directly from the manufacturer: electrical, plumbing, cabinetry, trim. We ship anywhere in Canada and guide your installation.

Request parts
DOCUMENTATION

Manuals, warranties, guides.

Owner manuals, up-to-date brochures, warranty details and seasonal maintenance tips — all available for download.

OUR WARRANTY

Covered end to end.

Base · 3 years

Vehicle structure and main systems covered for a full three years, no mileage cap.

Structure · 5 years

Body, floor frame and watertight integrity are guaranteed for five years by the manufacturer.

Appliances · 1 year

Stove, water heater, fridge, diesel heater and inverter covered for one year — extensions available.

See full warranty details →
TIPS & TRICKS

Get the most from your RV.

Prepping your RV for winter
WINTERIZATION Prepping your RV for winter

Drain tanks, add plumbing antifreeze, insulate valves: the full 8-step routine.

Maximise your electric autonomy
ENERGY Maximise your electric autonomy

Solar panels, lithium batteries and Victron: our recommended settings to stay off-grid for days.

A Montecarlo that lasts decades
4-SEASON MAINTENANCE A Montecarlo that lasts decades

Quarterly checks, lubrication, seals and sealants: the Gala checklist to drive for 20 years.

FAQ

Frequently asked questions.

Most common parts ship within 3 to 5 business days across Canada. Special-order parts take 2 to 4 weeks depending on availability from our European suppliers.

Absolutely. Our winterization guide walks through every step, and our team is a phone call away if you have questions. An authorised dealer can also handle it for you.

Our Terrebonne factory handles major repairs by appointment. For routine maintenance, our Canada-wide dealer network is trained on Montecarlo specifics.

The 5-year structure warranty transfers to a second owner if the RV is registered with Gala RV within 30 days of sale. Contact us for the procedure.

In Canada, a regular driver's licence (Class 5 in Quebec) covers every Montecarlo model. No extra training required, even for the 2200LXT.

Got a technical question? Our Terrebonne team replies quickly.
Contact us